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Returns and Refunds 

Returns by post

Prior to returning any products you should either email or call: 08456 800 832 and obtain a returns number.

Once you have the returns number, you can return goods to us via any method you choose to:

BisLinks Web Returns
181 Westmoreland Road
United Kingdom

If your goods arrive faulty or damaged, or a fault becomes apparent in the first 14 days after delivery, we will either provide a full refund or dispatch new goods as soon as possible after the faulty goods have been returned to us.

If the goods are not faulty you have 7 working days from the day after the goods arrive to cancel the order and return the goods at your cost for a refund .

A refund will be provided within 30 days.

If any returned goods are not faulty and the goods contain additional items and that has been opened a 25% restocking fee will apply. We expect any returned goods to be returned in the condition originally sold including any product packaging and any extras which have been included.

The parcel should contain:

•    The item(s) you purchased that you wish to return in their original condition.
•    A note clearly stating the returns number issued and the reasons why you are returning the goods.

We are unable to accept any responsibility for items that are lost and damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. Please allow at least two days for your goods to reach us. Please note failure to follow this procedure may result in a delay of processing any returns.

Please note that we are not able to give exchanges for goods returned by post, and you should allow 28 days to receive your refund. 

If you need advice on returning by post, please contact our customer services team on 08456 800 832 or via e-mail at

Statutory Rights

This section gives details of some relevant pieces of legislation. It is not intended to be exhaustive.

Sale of Goods

Our refunds policy is in addition to your statutory rights.
Under the Sale of Goods Act, the goods we sell you must:
•    conform to the description we have given you
•    be of satisfactory quality.
•    be fit for purpose.
•    be safe.

You have statutory rights to have goods which do not meet these standards repaired or replaced, or in certain circumstances you can receive a refund.

Distance Selling Regulations

Our refunds policy is in addition to your statutory rights under the Distance Selling Regulations.

To cancel the contract you must send us a written notice stating that you wish to cancel the contract. We will only be able to process your cancellation if we have your order number, so you should also enclose your delivery note. You are responsible for returning the goods to us at your cost.

Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered by distance means (e.g. via website). If you want to cancel, you must do within seven working days after delivery of the goods.

The goods and your notice of cancellation should be sent to:

BisLinks Web Returns
181 Westmoreland Road
United Kingdom

Where you cancel a contract, you have an obligation to keep possession of the goods and take reasonable care of them.  Should you wish to return an item please return the undamaged product with the original and undamaged packaging. 

Once we have received your notice of cancellation we will arrange to reimburse you. It may take up to 30 days from the date we receive your cancellation notice for this to be done.  We will only reimburse you to the card with which you paid.